FINSARA is a trademark of Resilient Artificial Intelligence Solutions Private Limited, a company incorporated under the provisions of the Companies Act, 2013, and has its corporate office at 2nd Floor 108, Udyog Vihar Phase 1, Sector 20, Gurugram, Haryana 122016 (“we” or “our” or “us”). We are engaged in the business of providing services to you for receiving financial products and services from other partners.
The services offered to you on or through App are referred to as “Services”. Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at https://finsara.app/terms.html (“Terms”). Please read this Policy in consonance with the Terms.
By visiting, downloading, accessing the App or by using all or any part of the Services, you agree to the terms of this Policy.
When you use our Platform, whether our Website or our App, we collect and store your information (personal information) which is provided by you from time to time by explicitly seeking permission from YOU to get the required information. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience and services. This allows us to provide services and features that meet your needs, and customize our Platform to make your experience safer and easier and improve the services provided by us. More importantly, we collect personal information from you that we consider necessary for achieving the aforementioned purpose.
In general, you can browse the Website or App without telling us who you are or revealing any personal information about yourself. However, to create an account on the Website or App, you must provide us with the certain basic information required to provide customized services. The information we collect from you, inter alia, includes:
Where possible, we indicate the mandatory and the optional fields. You always have the option to not provide your personal information by choosing not to use a particular service or feature on the Platform. We also collect other identifiable information (your payment card details and transaction histories on the Platform) from you when you set up a free account with us as further detailed below. While you can browse some sections of our Platform without being a registered member as mentioned above, certain activities (such as availing of loans from the third-party lenders on the Platform) require registration and for you to provide the above details. The Platform shall clearly display the personal information it is collecting from you, and you have the option to not provide such personal information. However, this will limit the services provided to you on the Platform.
We don’t collect or store your personal SMS. Our app collects and transmits only your financial SMS (sent by 6-digit alphanumeric senders) data to FINSARA servers, which helps us in identifying the various bank accounts that you may be holding and cash-flow patterns for the purpose of performing credit risk assessment, assessing your credit worthiness, and assigning a line of credit faster.
When you sign up with us, we collect your mobile number and email address to uniquely identify you. This helps us ensure that no unauthorised device or person is acting on your behalf.
Our app collects information from your device that includes the IMEI number, model number, OS details, mobile network information and Wi-Fi information to provide additional security so that no unauthorized devices act on your behalf to prevent fraud.
We collect and monitor the location information from your device to provide the serviceability of your line of credit. This also helps us to verify the addresses and make a better credit risk decision.
As a part of our app journey, we require references to whom you can refer FINSARA.
We require storage information permission so that you can upload photos and/or documents to complete your onboarding journey
We require camera access so that you can easily scan any UPI QR code to initiate payment. This will also provide an easy way to scan, or capture required KYC documents.
We automatically track certain information about you based on your behaviour on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis. We also collect your Internet Protocol (IP) address and the URL used by you to connect your computer to the internet, etc. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you choose to make a purchase through the Website, we collect information about your buying behaviour.
We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we collect such information into a file specific to you.
We access, store and use the information we collect from to provide our Services, research and develop new ones.
We use personal information to provide the services you request, customize your user experience and improve our services. To the extent we intend to use your personal information to market any product to you, we will provide you with the ability to opt-out of such uses.
We use the information provided by You in the following ways:
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website or App. We will use and retain Your information for such periods as necessary to provide You with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
You hereby warrant that all information that you provide us with is accurate, up-to-date, and true. When you use our Services- we use commercially reasonable efforts to provide you with the ability to access and correct inaccurate or deficient information, subject to any legal requirements.
We implement appropriate security measures to protect your information from unauthorised access, and follow standards prescribed by applicable law.
You agree and acknowledge that your information will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) or for a reasonable period after termination of your account on the App or access to the Services, whichever is later.
We comply with applicable laws in respect of storage and transfers of your information. Please note that your financial data is only stored on systems located in India.
Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, service providers, financial institutions, advertisers, and affiliates (“Third Party Services”). Please note that the Third-Party Services that may be accessible through our Services are governed by their own privacy policies. We do not accept any responsibility or liability for the policies or for any information that may be collected through such Third-Party Services. Please check their policies before you submit any personal data to such websites or use their services.
You agree and acknowledge that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
We keep our Policy under regular review and may amend it from time to time, at our sole discretion. Any changes shall be deemed effective immediately upon publishing of the modified Policy on the App and any continuous usage of Services, following the modification will indicate acceptance of changes in Policy by you.
You may contact our Grievance Officer with any enquiry relating to this Policy or your personal data.
Name: Vishwas Trehan
Address: 2nd Floor 108, Udyog Vihar Phase 1, Sector 20, Gurugram, Haryana 122016
Email Address: Vishwas@resilient-ai.com